FAQs


How can I get free shipping?

We offer multiple free shipping options:

  • $80 Minimum order automatically qualifies for free shipping. 
  • Recurring orders over $20 ship for free after the first order. 
    • $40 Recurring Order Minimum for Alaska, Hawaii and Canada.
  • Join our Free Shipping Plan
    • $6.95 A Month for Free Shipping on any order.
    • $69.95 A Year for Free Shipping on any order
    • Free Shipping Plans are not available in Alaska, Hawaii and Canada

What do I do if my credit card is declined?
Try entering your information again, and if that doesn’t work you may need to use a different card and/or check with your bank/creditor to make sure there aren’t any problems with your account. Please note: Our system requires that the billing address you provide to us match the billing address your bank/creditor has on file for the card you’re using. *Error message will be listed on the estore page with further explanation.

What is your return policy?
We will make every effort to provide a refund or replacement if you are dissatisfied with our products. Please read our complete Return Policy.

Do you charge Sales or VAT Tax?
Yes, for the following US States: CA, CT, FL, GA, HI, IL, KY, LA, MD, MN, NJ, OH, NC, NV, NY, TX, UT, VA, WA, WI

Canadian Provinces: CA, AB, BC, MB, NM, NL, NT, NS, NU, ON, PE, QC, SK, YT

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